Dejavu Privacy Policy
Last updated: February 2026
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE OR PROVIDING PERSONAL INFORMATION.
This Privacy Policy explains how Dejavu Visa Inc. (“Dejavu”, “we”, “our”, or “us”) collects, uses, discloses, safeguards, and manages personal information through our website, client portals, online forms, and related services (collectively, the “Services”).
By using our Services or submitting information to us, you consent to the practices described in this Privacy Policy.
If you do not agree with this Policy, please do not use our Services.
1. What Is Personal Information?
“Personal information” means information about an identifiable individual, including but not limited to the person’s name, physical and email addresses, telephone number and occupation, among others.
Personal information does not include anonymized or aggregated information that cannot identify you.
2. How Do We Collect Personal Information?
Dejavu obtains personal information in order to provide immigration consulting and related professional services. We collect only the information reasonably necessary to communicate with you and deliver our Services.
In general, when you interact with us, we collect the information you voluntarily provide. By submitting your information or communicating with our firm, you consent to our collection, use, and storage of that information for these purposes.
We may collect personal information when you:
a) complete an online form (such as booking a consultation or requesting services);
b) upload documents through our client portal;
c) email, call, or otherwise contact us;
d) communicate with us via WhatsApp or other messaging platforms; and
e) interact with us through our website or social media channels.
When you visit our website, we may automatically collect basic technical information (such as browser type, and pages visited) through cookies or analytics tools to improve site performance. Please read our Cookies Policy for more information.
3. How We Share Your Personal Information
Your Personal Information is confidential.
We do not sell or disclose your personal information to third parties except:
a) with your express or implied consent;
b) to government authorities (e.g., IRCC) to process your immigration applications;
c) to trusted service providers who help us operate our business and are required to protect your personal information; and
d) where required by law.
4. Information We Cannot Control; Third Party Websites
If you post or share information publicly – for example by commenting on our social media pages or submitting questions in a public forum, please note that you voluntarily make that information public. Such information may be viewed, collected, or used by social media platforms or other third parties.
We are not responsible for how third parties use or protect information you choose to share publicly.
Additionally, our website or communications may include links to third-party websites or external sources. These sites operate independently and may collect personal information according to their own privacy policies. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their policies before providing them your personal information.
5. Safe Guarding Your Personal Information
We take the security of your personal information seriously and use reputable online systems and secure technologies to protect your personal information. While no online platform or method of transmission can be guaranteed to be completely secure, we take reasonable and appropriate steps to safeguard your information, including:
a) secure servers and encryption
b) password-protected systems
c) restricted access on a need-to-know basis
d) secure storage of documents and records
e) confidentiality obligations for our staff and contractors
6. Cross-Border Storage and Processing
To efficiently deliver our Services, we may use trusted third-party service providers, such as secure cloud or technology platforms. Some of these providers may store or process personal information in jurisdictions outside Canada.
We take reasonable steps, including contractual safeguards and security standards, to ensure your personal information remains protected. While we work with reputable providers, information stored outside Canada may be subject to the laws of those jurisdictions and may be accessible to local authorities as permitted by law.
7. Retention and Destruction of Your Personal Information
Due to the nature of immigration matters, client files often need to be retained for extended periods, as applications, renewals, or future procedures may arise over many years. In addition, we are required to retain certain records for a minimum period in accordance with legal obligations (generally at least seven years). For these reasons, we may keep client files longer where it is reasonable and necessary to provide ongoing or future services.
When personal information is no longer required, we securely destroy or permanently delete it using appropriate safeguards.
8. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, analyze website traffic, and improve website functionality. You may disable cookies through your browser settings; however, some features may not function properly.
9. Children’s Privacy
We do not knowingly collect personal information directly from minors without the knowledge and consent of a parent or legal guardian. Where our Services involve children (for example, as part of a family or immigration application), personal information is collected only through or with the authorization of a parent or legal guardian.
If you believe a child has provided personal information without appropriate consent, please contact us and we will take steps to review and address the situation promptly.
10. Your Rights
Subject to applicable privacy laws, you have the right to:
a) request access to the personal information we hold about you
b) verify the accuracy of your personal information
c) request corrections or updates to your personal information
d) withdraw your consent to certain uses or disclosures of your personnel information
Please note that these rights are not absolute. In some circumstances, we may be unable to fulfill a request where doing so would affect the privacy rights of others or conflict with our legal, regulatory, or professional obligations.
If we are unable to accommodate your request, we will explain the reasons as required by law.
Requests may be submitted to us by email.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at the email below.